Returns & Replacements

What can I return?

You may return most new, unopened items sold and fulfilled by ChinaBigSale.com within 30 days of delivery for a full refund. But you have to bear the return shipping.

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Does ChinaBigSale.com offer replacements and exchanges?

Yes, there will be an "Returns" option at the bottom of the site. You can create replacement and exchange orders from that page by clicking "Returns" option and following the instructions. Of course, you can contact us via email too, we will tell you how to do.

Our email is: zewant@126.com chinabigsale@126.com

Please be sure to note that all operations must be before we shipped out the order.